Comments on: The “magic” IVR http://www.nonprofittechblog.org/the-magic-ivr?utm_source=rss&utm_medium=rss&utm_campaign=the-magic-ivr Confessions of a Non-Profit Executive Director Sat, 28 Jan 2012 12:36:51 +0000 hourly 1 http://wordpress.org/?v= By: Charles King http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-100754 Charles King Sat, 12 Dec 2009 23:12:52 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-100754 Community Colleges and Universities are still pumping out programmers versed in Microsoft Visual Studio development. There are still products on the market that support an approach that uses structured programming under Visual Studio. There are also companies that will do the whole product for you allowing you to focus on your area of expertise. We are both... <a href="http://www.charleskingconsulting.com" target="_blank">www.charleskingconsulting.com</a> Community Colleges and Universities are still pumping out programmers versed in Microsoft Visual Studio development. There are still products on the market that support an approach that uses structured programming under Visual Studio. There are also companies that will do the whole product for you allowing you to focus on your area of expertise.

We are both…

http://www.charleskingconsulting.com

]]> By: Allison Smith http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-98873 Allison Smith Mon, 08 Dec 2008 18:03:32 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-98873 Hi -- I'm a very well-known telephony voice (the voice of Asterisk, as well as having voiced platforms for Twitterfone, Bell Canada, Cingular, Qwest and Verizon, to name a few). Cepstral just built a TTS application on my voice, which is doing well. I am interested in integrating my voice into even more systems (Plum, Voxeo, Prosodie) but I'm finding it impossible to track down the right contacts to approach about voicing IVR for them. I'd even be willing to record -- gratis -- their complete suite of stock prompts if it means that lots of customization recording comes my way. Any ideas? Allison Smith allison@theivrvoice.com www.theivrvoice.com Hi —

I’m a very well-known telephony voice (the voice of Asterisk, as well as having voiced platforms for Twitterfone, Bell Canada, Cingular, Qwest and Verizon, to name a few). Cepstral just built a TTS application on my voice, which is doing well.

I am interested in integrating my voice into even more systems (Plum, Voxeo, Prosodie) but I’m finding it impossible to track down the right contacts to approach about voicing IVR for them. I’d even be willing to record — gratis — their complete suite of stock prompts if it means that lots of customization recording comes my way. Any ideas?

Allison Smith
allison@theivrvoice.com
http://www.theivrvoice.com

]]> By: jmeyer http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-35618 jmeyer Fri, 20 Jul 2007 19:10:33 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-35618 Another component of an effective IVR system should be good reporting, monitoring and analytics. Too often, an IVR is set up without effective testing (e.g. "one of the problems of being the only IT guy around is that you never have time to do more than just hack an app together"). These types of solutions don't have to be expensive, but can have a huge impact on the effectiveness of and saving you can get from your IVR systems. Another component of an effective IVR system should be good reporting, monitoring and analytics. Too often, an IVR is set up without effective testing (e.g. “one of the problems of being the only IT guy around is that you never have time to do more than just hack an app together”). These types of solutions don’t have to be expensive, but can have a huge impact on the effectiveness of and saving you can get from your IVR systems.

]]> By: abenamer http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-22013 abenamer Sun, 10 Jun 2007 05:23:38 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-22013 Agreed. The article was written on March 5, 2006 so it's clear the market has shifted to include more hosted solutions. I would recommend that now as well. Agreed. The article was written on March 5, 2006 so it’s clear the market has shifted to include more hosted solutions. I would recommend that now as well.

]]> By: Laura http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-22010 Laura Sun, 10 Jun 2007 05:16:29 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-22010 Another thing to consider is a hosted speech solution. Many vendors (a company called TuVox comes to mind) can provide an end-to-end call solution with a success-based, pay per call model. A hosted, managed service provided by experts in the industry ensures a better caller experience (one your callers won't bristle at...there are a ton of home-grown and terrible speech applications out there). Good luck. Another thing to consider is a hosted speech solution. Many vendors (a company called TuVox comes to mind) can provide an end-to-end call solution with a success-based, pay per call model. A hosted, managed service provided by experts in the industry ensures a better caller experience (one your callers won’t bristle at…there are a ton of home-grown and terrible speech applications out there).
Good luck.

]]> By: ivr http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-738 ivr Wed, 29 Nov 2006 22:35:14 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-738 Astrisk is a great solution small IVR applications. They a have a great training and certification program to help developers get started. Another route to take would be to find a <a href="http://www.patlive.com/ivr/" rel="nofollow">hosted IVR software</a> provider. Astrisk is a great solution small IVR applications. They a have a great training and certification program to help developers get started.

Another route to take would be to find a hosted IVR software provider.

]]> By: abenamer http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-64 abenamer Wed, 26 Jul 2006 15:41:40 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-64 Yeah, I agree with you about Asterisk. If someone told me to buy a new PBX, I'd head straight for Asterisk and a decent vendor who supports it. Any word yet on the VXML support? Yeah, I agree with you about Asterisk. If someone told me to buy a new PBX, I’d head straight for Asterisk and a decent vendor who supports it. Any word yet on the VXML support?

]]> By: lkeyes http://www.nonprofittechblog.org/the-magic-ivr/comment-page-1#comment-63 lkeyes Wed, 26 Jul 2006 02:52:27 +0000 http://www.nonprofittechblog.org/wordpress/?p=4#comment-63 Would plug again for Asterisk, as it seems to be the major player and, heck, if *I* can get it to work, anyone can. Would plug again for Asterisk, as it seems to be the major player and, heck, if *I* can get it to work, anyone can.

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