Comments on: Papilia and Chipin — now BFFs http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs?utm_source=rss&utm_medium=rss&utm_campaign=papilia-and-chipin-now-bffs Confessions of a Non-Profit Executive Director Sat, 28 Jan 2012 12:36:51 +0000 hourly 1 http://wordpress.org/?v= By: Jack Walters http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs/comment-page-1#comment-95399 Jack Walters Tue, 01 Apr 2008 06:07:51 +0000 http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs#comment-95399 Papilia is a great company, the software as a service model is a great way to buy software as well and provides easy integration with a ton of applications with little effort. If you haven't looked at them - http://papilia.com/ Papilia is a great company, the software as a service model is a great way to buy software as well and provides easy integration with a ton of applications with little effort. If you haven’t looked at them – http://papilia.com/

]]> By: abenamer http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs/comment-page-1#comment-5949 abenamer Fri, 02 Mar 2007 01:22:09 +0000 http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs#comment-5949 Ha! Don't get me more hot and bothered about salesforce.com than I already am. Ha! Don’t get me more hot and bothered about salesforce.com than I already am.

]]> By: Steve Wright http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs/comment-page-1#comment-5947 Steve Wright Fri, 02 Mar 2007 00:39:24 +0000 http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs#comment-5947 Here ya go. The salesforce.com Call Center Edition with integrated softphone: * Computer Telephony Integration (CTI): Companies can seamlessly integrate Salesforce with most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and on-demand call center vendors like Avaya On Demand, Pandora, and Five9. * Fully Integrated Softphone: Screen pops based on ANI or IVR and click-to-dial can appear throughout Salesforce. The softphone facilitates hoteling, virtual call centers, and remote agents around the globe. * Configurable Softphone Layouts: Customize the softphone layouts and assign them to profiles for a tailored agent experience. Define which objects are available, which data to show, and which functions to allow. * Automatic Call Logging: With Call Center Edition, Salesforce also includes integrated call logging with notes and automatic call times directly associated to multiple Salesforce objects. * Screen Pop Any Record: Contacts, cases, leads, or even custom objects can be screen popped to gain efficiencies in any business process including customer service, telemarketing, and telesales. * Easy Setup: Easily define multiple call centers, add users, and manage access to telephony functions. http://blogs.salesforce.com/features/2006/12/call_center_edi.html Here ya go. The salesforce.com Call Center Edition with integrated softphone:

* Computer Telephony Integration (CTI): Companies can seamlessly integrate Salesforce with most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and on-demand call center vendors like Avaya On Demand, Pandora, and Five9.

* Fully Integrated Softphone: Screen pops based on ANI or IVR and click-to-dial can appear throughout Salesforce. The softphone facilitates hoteling, virtual call centers, and remote agents around the globe.

* Configurable Softphone Layouts: Customize the softphone layouts and assign them to profiles for a tailored agent experience. Define which objects are available, which data to show, and which functions to allow.

* Automatic Call Logging: With Call Center Edition, Salesforce also includes integrated call logging with notes and automatic call times directly associated to multiple Salesforce objects.

* Screen Pop Any Record: Contacts, cases, leads, or even custom objects can be screen popped to gain efficiencies in any business process including customer service, telemarketing, and telesales.

* Easy Setup: Easily define multiple call centers, add users, and manage access to telephony functions.

http://blogs.salesforce.com/features/2006/12/call_center_edi.html

]]> By: abenamer http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs/comment-page-1#comment-5937 abenamer Thu, 01 Mar 2007 22:40:48 +0000 http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs#comment-5937 I'm thinking of the wickedness of it all. Chipin is making the right moves. If we could add in integrated VOIP, you can make the nonprofit boiler room of the future with Papilia, Chipin and Salesforce.com. Haha. I’m thinking of the wickedness of it all. Chipin is making the right moves. If we could add in integrated VOIP, you can make the nonprofit boiler room of the future with Papilia, Chipin and Salesforce.com. Haha.

]]> By: Steve G. http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs/comment-page-1#comment-5934 Steve G. Thu, 01 Mar 2007 21:27:42 +0000 http://www.nonprofittechblog.org/papilia-and-chipin-now-bffs#comment-5934 i like that papilia went with a great provider of widgets instead of building it themselves. i love chipin, so if i can get more from the partnership with papilia, so much the better. i've used Kintera's blograising tools... and i hate them. too complicated. and they're in trouble anyway. can't wait to try it out! nice pickup! i like that papilia went with a great provider of widgets instead of building it themselves. i love chipin, so if i can get more from the partnership with papilia, so much the better.

i’ve used Kintera’s blograising tools… and i hate them. too complicated. and they’re in trouble anyway.

can’t wait to try it out! nice pickup!

]]>