I have in my inbox a hot new press release about Papilia and Chipin now doing an integration that meets each other over the Salesforce.com field. It’s fascinating to see this kind of convergence:
SAN FRANCISCO, CA and HONOLULU, HI – February 26, 2007 – Papilia, a pioneer in donor-centered fundraising solutions for nonprofit organizations, and ChipIn, the leading provider of Web 2.0-based social fundraising widgets for nonprofits, today announced a technology partnership to integrate their offerings within Papilia’s donor engagement web-based application. The enhanced solution will provide Papilia clients with an integrated fundraising suite consisting of ChipIn’s Widget technology and services, as well as the personalization and communication power of Papilia.
“In the past, nonprofits’ fundraising staff has carried the burden of raising funds for their causes alone. Now, with Papilia and ChipIn, donors can easily raise funds on an organization’s behalf by engaging their social network,” said Stephane Giraudie, co-founder and chief product officer at Papilia. “We are very excited about guiding the future of Blograising and anticipate a huge demand in the combined functionality.”Under the terms of the agreement, Papilia and ChipIn will co-develop a private-labeled version of ChipIn’s Widget Management System (WMS), and integrate it into Papilia’s existing service offerings. This will enable nonprofits to conduct viral, donor-to-donor fundraising campaigns seamlessly within Papilia’s existing donor-centered fundraising solution.
The level of integration available over salesforce.com just blows my mind…. now where’s my case management system in salesforce.com?
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i like that papilia went with a great provider of widgets instead of building it themselves. i love chipin, so if i can get more from the partnership with papilia, so much the better.
i’ve used Kintera’s blograising tools… and i hate them. too complicated. and they’re in trouble anyway.
can’t wait to try it out! nice pickup!
I’m thinking of the wickedness of it all. Chipin is making the right moves. If we could add in integrated VOIP, you can make the nonprofit boiler room of the future with Papilia, Chipin and Salesforce.com. Haha.
Here ya go. The salesforce.com Call Center Edition with integrated softphone:
* Computer Telephony Integration (CTI): Companies can seamlessly integrate Salesforce with most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and on-demand call center vendors like Avaya On Demand, Pandora, and Five9.
* Fully Integrated Softphone: Screen pops based on ANI or IVR and click-to-dial can appear throughout Salesforce. The softphone facilitates hoteling, virtual call centers, and remote agents around the globe.
* Configurable Softphone Layouts: Customize the softphone layouts and assign them to profiles for a tailored agent experience. Define which objects are available, which data to show, and which functions to allow.
* Automatic Call Logging: With Call Center Edition, Salesforce also includes integrated call logging with notes and automatic call times directly associated to multiple Salesforce objects.
* Screen Pop Any Record: Contacts, cases, leads, or even custom objects can be screen popped to gain efficiencies in any business process including customer service, telemarketing, and telesales.
* Easy Setup: Easily define multiple call centers, add users, and manage access to telephony functions.
http://blogs.salesforce.com/features/2006/12/call_center_edi.html
Ha! Don’t get me more hot and bothered about salesforce.com than I already am.
Papilia is a great company, the software as a service model is a great way to buy software as well and provides easy integration with a ton of applications with little effort. If you haven’t looked at them – http://papilia.com/