Our Account Managers are working one-on-one with clients to develop migration plans and timing that helps ensure client success. By the time we hold our Convio Client Summit in mid-October, many clients will have migrated from the GetActive platform to the Convio platform but others will be in the middle of campaigns or have different needs based on the criteria below and choose not to migrate until a later date. Since some clients will still be operating on the GetActive platform at the time of the Summit, we will have sessions specifically designed for them to get the most out of their systems, while sharing best practices and ideas for even more success in the future.

Convio intends to set the industry standard for successful integration. We are working with clients collaboratively to help them gain functionality and securing the resources for success. The timing of a client’s migration will be made in consultation with them based on a number of criteria, including:

– The new functionality that a client will have access to after migrating and the benefits of that functionality to them,

– The timing involved with adding the capability to the Convio platform that the client was accustomed to in GetActive,

– The timing involved with the development of data migration tools that will move the client’s GetActive transactional data into Convio, and

– The ability for clients to attend training to gain familiarity and mastery of the Convio platform.

Tad Druart, Director of Communications, Convio