Category
Telephony
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03.12.09Google Voice: A New Tool For Nonprofits But Not So Great for Community VoicemailUPDATE (3/14/2009 1:07 AM EDT): Check out the blog post from Community Voice Mail addressing my concerns. Oddly, the blogger there claims to have left comments here but I don't see anything. Just so you all know, I don't moderate comments except if you put more than one external HTML link in your comment as that's a sign you may be a spammer. On to the original article... Launched today, Google Voice is the newest update to Grandcentral, a service I've used since near its inception. It generates a universal phone number that ties together various services such as all ...
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12.10.06Three office technologies better than Web 2.0I'd like to expand further on my earliest post about Nonprofit 2.0. Specifically, I want to talk about the things that Org 2.0 proponents don't seem to consider when they get excited about the latest social media experiment. I feel that there is a serious disconnect between Org 2.0 proponents and people like me who are actually trying to do the hard work of instilling IT and associated IT practices into our employees' daily work routines. Continue Reading...
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10.21.06Grandcentral Redux or a Requiem for CVM?Well, it looks like Grandcentral understands how much of a fatal blow they're dealing to Community Voicemail. They will NOT work with current users of the Community Voicemail program. It's apparently an unofficial restriction intended to prop up Community Voicemail. Unfortunately, this means my organization or even New York City can't get the same treatment as San Francisco. Continue Reading...
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03.06.06Mission aligned!Today was one of those rare but glorious days in the life of this IT director where there was a direct connection between the mission of the non-profit org and IT itself. I was tasked with creating an application that would allow homeless clients to call a special hotline that would in turn connect the clients with roaming support staff. These clients need help because they have been denied shelter and are basically on the streets for the duration. Turnaround time was ASAP. You know what this means... It's a job for the magic IVR! Unfortunately, my org doesn't have enough ...
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03.05.06The “magic” IVRIVRs - what the heck are they? IVR stands for interactive voice response system. Why would you want one? Because many non-profits are understaffed and need to have people answer calls on their PBX. Is it impersonal and perhaps not really reflect the ethos of the caring, sharing social services non-profit? Probably, but it doesn't have to be that way. A well-programmed application doesn't have to result in "voicemail hell" for the client. The major reason for non-profits to do this is cost. The cost of one person answering a phone can come out to thousands of dollars a year if ...
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03.05.06Intentions…This blog is an attempt to chronicle the difficulties of a non-profit IT director. Besides, the general issues of lack of staff and lack of money, IT directors in the non-profit sphere have to be generalists and specialists at the same time. I hope to present topics of particular concern to American non-profit IT directors so that I can help flatten the learning curve for others in the industry and in the hopes that others will add their input into my knowledge base so that I too can improve my own skills. Many of the things that will be presented on ...
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